Shipping & Returns
Made to order pieces typically take 4-6 weeks but may take up to 8 weeks. In stock orders are usually shipped within 48 hours after your order has been processed. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.
What shipping providers do you use?
All orders are shipped via UPS in Canada. Rates are determined by weight and destination at point of purchase. International orders are shipped using DHL. We currently ship to Canada, the US, UK and Australia. GOGO Sweaters Online is not responsible for the payment of any customs, taxes or tariffs in your country that you may incur.
Do you ship to P.O. boxes or APO/FPO addresses?
We do not ship to P.O. boxes at this time.
GOGO Sweaters is not responsible for unexpected shipping delays such as severe weather, natural disasters, etc. which may add an additional 2 to 3 business days to the estimated delivery date of your order
ONLINE RETURN POLICY
Merchandise in original condition with all original tags attached may be exchanged within 14 days of shipping date when accompanied by the original sales receipt and a return authorization number. After 14 days, all sales are FINAL. No price adjustments. All sales final on sample sale items, regular markdowns, phone and special orders.
To receive an exchange authorization number contact us and provide your name, order number, item(s) you wish to exchange and reason for the exchange. You are responsible for the return shipping costs as well as the shipping cost back to you for your exchange item. Items should be sent within 2 days of receiving your RA number or your RA number will be invalid. GOGO Sweaters Online will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. Upon our receiving and inspection of the merchandise, a refund will then be issued to the same credit card account with which the original purchase was made. We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. If you return item(s) without a return authorization number, we will not refund you and you are responsible for the return shipping from GOGO Sweaters back to you. We have the right to deny refunds if the merchandise returned does not meet our return policy requirements.
Unfortunately orders from the United States and all other international orders cannot be returned or exchanged at this time. These orders are final sale.
Phone/Special Orders/Sample Sale Returns
Unfortunately, phone/special orders for items and sample sale items cannot be returned or exchanged at this time. All phone/special orders and sample sale orders are final sale.
Will I be charged shipping for the return?
Yes. customers must pay for shipping and purchase tracking/delivery confirmation. In the event that the package is not received or lost in transit, GOGO Sweaters Online is not responsible for the package if there is no tracking confirmation.