Shipping Policy

1. Made-to-Order Pieces: Typically take 4-6 weeks, but may take up to 8 weeks.

2. In-Stock Orders: Usually shipped within 48 hours after processing. No shipments on weekends or holidays.

3. Shipping Providers:

   • Canada: UPS or FedEx.
   • International: DHL.
   • We ship to Canada, the US, UK, and Australia.

4. Shipping Rates: Determined by weight and destination at the point of purchase. Customers are responsible for customs, taxes, or tariffs.

5. P.O. Boxes: We do not ship to P.O. boxes or APO/FPO addresses.

6. Service Delays: Not responsible for delays due to severe weather or natural disasters, which may add 2-3 business days.

Online Return Policy

• United States/International: Orders cannot be returned or exchanged. All sales are final.

• Canada:

  • Eligibility: Exchanges/Returns within 14 days of the shipping date with original tags and receipt. After 14 days, all sales are final.
  • Process: Contact us for an exchange/return authorization number. Items must be sent within 2 days of receiving this number.
  • Costs: You are responsible for return shipping and shipping costs for exchange items.
  • Refunds: Issued to the original credit card after receipt and inspection of merchandise. Allow up to 14 days for processing.

• Phone/Special Orders/Sample Sales: All sales are final; no returns or exchanges.

• Tracking: Customers must purchase return tracking/delivery confirmation. We are not responsible for lost packages without tracking confirmation.